BBB Scam Alert email (copied and pasted)

Businesses Beware: Phony Printer Tech Support

How the Scam Works:

Your printer is on the fritz, and you need help repairing it. A quick online search provides you with a support number that seems legitimate. Usually, it is a toll-free number that begins with 1-844 or 1-888.

When you call, a “tech support representative” answers. After you tell them the problem, the representative may ask you to grant remote access to your computer. Common reasons given include: “It sounds like you’ve been hacked” or “I’ll need access to your computer to fix this issue.” Granting access is extremely dangerous. Scammers can install malware in your computer that searches for your passwords or other personal information. For a business, that can threaten your customers’ data, as well.

The scammer may also try to sell you a product or service, claiming you need it to resolve the issue. Or they may simply charge you for the “repairs” made during your call.

How to Avoid Tech Support Scams:

• Do not give a stranger remote access to your computer. By doing so, you allow scammers to install dangerous malware on your computer and put yourself at high risk for identity theft or a company data breach.
• Only call legitimate customer service numbers. Only call customer service numbers found on the official website of the company you want to call. Double check the URL before you dial. Many pieces of office equipment come with labels that have the legitimate contact information right on the machine.
• Don’t pay for services or products you aren’t sure you need. Use your good judgment. If a product or service doesn’t make sense to you, don’t authorize a payment.

For More Information

See this article on BBB.org for more details about support phone number scams. Go to BBB.org/techsupportscam for advice on how to avoid tech support scams.

If you’ve fallen victim to this type of scam, you can help others avoid being scammed by filing a report BBB.org/scamtracker.

If you have been the victim of identity theft, go to identifytheft.gov for a personalized recovery plan from the Federal Trade Commission.